About Bright:

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At Bright, we are building a global movement to rapidly spread clean energy across Mexico and beyond. We do so by simplifying the adoption of rooftop solar via advanced technology and human connection. We’re fast-moving and results-oriented; we’re passionate about spreading solar energy as fast as humanly possible while having fun doing it. 

 

About the position:

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An O&M intern is a critical part of the post-interconnect process at Bright. The main objective is to follow up technical visits efficiently: review, evaluate, and adequately channel all reports received from installers and solar engineers, generating diagnoses following system monitoring. The O&M intern must be creative and organized, able to analyze the information in the reports to detect areas for improvement and preventive solutions.

 

We’re looking for someone who:

• Is in their last semester of University 

• Is personable and excited to help the solar revolution grow

• Is organized and metrics-driven 

• Is creative and excited to experiment with new processes to hit goals 

• Is detail-oriented

 

Your tasks and responsibilities will be:

• To ensure O&M tickets are solved within SLA.

• To upload and evaluate all technical visit reports received in Zendesk within SLA.

• To gather data and analyze improvements to close the feedback loop with the operations teams. 

 

Your Key Results will be:

For this specific role, your OKRs (upon which your success will be measured) are:  

OKR1.  Enable operations for market and channel expansion

• OKR1: Create a monthly report of O&M Technical Visits.

• OKR2: O&M processes documentation.

 

OKR2. Make sure 100% of customers approved have an excellent customer journey.

• OKR1: Close and upload a report of 100% of confirmed visits within 24hr SLA.

 

OKR3. Maintain Bright Systems Performing according to simulation and production guarantee.

• OKR1: 100% of O&M scheduled visits will have a post-confirmed status (completed/not_completed/canceled) and evaluation in 24h SLA.

• OKR2: Reduce Portfolio Rate Offline of 10 or more days from 5% in Q4 to 4% in Q1.

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Compensation / Benefits:

• Competitive Base Salary

• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant. 

• The opportunity to learn firsthand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.

• Unparalleled learning – we have access to a fantastic list of advisors and investors that we actively engage on this project.

• Awesome work environment - all input and ideas matter to us.