About Bright:

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At Bright, we are building a global movement to rapidly spread clean energy. We simplify rooftop solar adoption through advanced technology, continuous education, growth, and human connection. 

 

About the role:
 

As a Customer Enjoyment analyst at Bright, you play an integral part in our customers’ journeys, enabling us to be the #1 solar energy service provider in all Mexico. You will make sure that all customers have a clear path on their billing process. Your daily responsibilities may involve speaking on the phone with clients to help them resolve their questions on these parts of their process, following up on open cases with other Bright departments as well as external service providers, and suggesting efficiency improvements for our existing internal processes. You will provide general support for all customers across departments and will own communication for those in the Billing phase with Bright. Maintaining a healthy portfolio while offering the best customer experience.

 

Key Results:

• OKR1: 30 good reviews - (promoters) per Q

• OKR2: Total collected vs expected average over cohort 0 to 2 at Bright starting november 2022: 97%

 

Ideal Candidate:

• You’re passionate about making the world a better and more sustainable place

• You have a proven track record of success and/or being promoted in whatever you do

• You are an entrepreneur, in love with startup culture 

• You’re a “do-er” that doesn’t need much direction to deliver on targets

• Excited about learning new things and developing new skills

• You are organized, comfortable with technology, and can adapt to rapid structural changes

• SQL skills and database analysis experience

• Analytic skills and structured thinking

• Patient

• Effective communication

• Time availability to work full time

• You are comfortable speaking English and communicating concisely

 

Compensation:

 

• Competitive base salary with results-based variable pay

• Flexible hours based on results. Bright rewards performance over facetime. 

• The opportunity to learn firsthand about an innovative customer acquisition model in an exciting and impactful industry (solar) at a fast-growing Silicon Valley startup